Privacy Policy

Coastal Plumbing Professionals Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information when you use our website at coastalplumbingprofessionals.com or engage our plumbing services.

1. Who We Are

Coastal Plumbing Professionals Pty Ltd provides residential and commercial plumbing services across the Gold Coast, Brisbane, and Northern NSW. Our contact details are:

• Phone: 1300 590 085
• Email: admin@coastalplumbingprofessionals.com
• Website: coastalplumbingprofessionals.com

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details – your name, phone number, email address, and property address when you submit a quote request, contact form, or book a service
• Service information – details about the plumbing work you need, including descriptions of faults, photos, or site access information you provide
• Payment information – billing details processed through our secure payment provider (we do not store card numbers)
• Usage data – pages you visit, time spent on the site, referring URLs, browser type, and device type, collected automatically via cookies and analytics tools

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiry.

3. How We Collect Your Information

We collect personal information:

• Directly from you when you fill in a contact or quote request form
• When you call or email us
• Automatically through cookies and analytics software when you browse our website
• From third-party booking or scheduling platforms if you engage us through those services

4. How We Use Your Information

We use your personal information to:

• Respond to your service enquiry or quote request
• Schedule and deliver plumbing services at your property
• Send you service confirmations, invoices, and follow-up communications
• Send marketing emails or SMS messages about our services (only where you have consented, and you can opt out at any time)
• Improve our website and services through analytics
• Comply with our legal and regulatory obligations

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and collect usage data. These include:

• Google Analytics – tracks page views, session duration, and device data anonymously. Opt out here.
• Facebook Pixel – used to measure ad performance and show relevant ads on Facebook and Instagram
• WordPress session cookies – used for site functionality

You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers – third parties who assist us in operating our business (e.g. email platforms, scheduling software, payment processors), who are bound by confidentiality obligations
• Google and Meta – anonymised analytics and advertising data as described in Section 5
• Legal authorities – if required by law, court order, or to protect our rights or safety

We will not disclose your personal information to any party outside Australia without taking reasonable steps to ensure it will be handled under privacy standards comparable to the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Opt out of direct marketing communications at any time

To exercise these rights, contact us at admin@coastalplumbingprofessionals.com. We will respond within 30 days.

9. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, please contact us in the first instance at admin@coastalplumbingprofessionals.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at coastalplumbingprofessionals.com/privacy-policy. We encourage you to review it periodically.