Frequently Asked Questions

Coastal Plumbing Professionals is owned and operated by Codi Fahey, a local Gold Coast plumber dedicated to providing honest, professional, and high-quality plumbing services to the community.

We’re a locally owned business serving the Gold Coast community. We’ve built our reputation on trust, quality workmanship, and exceptional customer service.

We don’t just fix plumbing issues—we focus on building trust with our clients. We listen to your needs, provide tailored solutions, offer lifetime labour warranties, and maintain a 5-star service rating. Plus, with $0 call-out fees, 24/7 availability, and same-day service, we make quality plumbing affordable and accessible.

Absolutely! Check out our Google reviews to see what our happy customers have to say. We’re proud of our 5-star service rating based on real experiences from Gold Coast residents and businesses.

Yes! We specialise in clearing blocked drains quickly and efficiently. From minor clogs to major drainage issues, we have the tools and expertise to get your drains flowing smoothly again.

This could be caused by a blockage, faulty cistern parts, or plumbing issues. Don’t keep trying to flush, as this may cause an overflow. Give us a call, and we’ll diagnose and fix the problem promptly.

We understand how important hot water is to your daily routine. We offer same-day service and emergency callouts for hot water problems. We can repair or replace your hot water system quickly, even after hours.

A sudden increase in your water bill is often a sign of a hidden leak. Our expert leak detection services can pinpoint the problem quickly, potentially saving you hundreds or thousands of dollars in water bills and damage repairs.

Overflowing gutters are usually caused by blockages from leaves, debris, or incorrect installation. Our guttering services include repairs, cleaning, and new installations to ensure water flows exactly where it should.

While minor issues like a dripping tap washer might be manageable, most plumbing problems require professional expertise. DIY attempts can often make the problem worse, void warranties, or create safety hazards. With our $0 call-out fee and free quote, there’s no risk in getting expert advice.

It’s easy! Simply call us on 1300 590 085 or visit our contact page to get in touch. Our friendly team will arrange a booking at a time that suits you.

Yes, you can enquire through our website at coastalplumbingprofessionals.com and we’ll get back to you promptly to arrange your booking.

To help us serve you better, please have ready:

• Your address and best contact number
• A description of the plumbing problem
• Any relevant details (e.g., when the problem started, any unusual sounds or smells)
• Your preferred appointment time

For most jobs, yes, someone needs to be present to provide access, discuss the problem, and approve the quote. However, for some maintenance work, we may be able to work with alternative arrangements. Discuss your situation with us when booking.

A plumbing emergency is any situation that requires immediate attention to prevent damage or restore essential services. This includes:

• Burst pipes or major water leaks
• No hot water
• Severely blocked drains or toilets
• Gas leaks (if you smell gas, evacuate immediately and call us)
• Sewage backups
• Flooding

We aim to respond to emergencies as quickly as possible. Our 24/7 emergency service means we’re always available when you need us most, with fast response times across the Gold Coast.

Depending on the emergency:

• For leaks: Turn off the main water supply if possible
• For gas leaks: Evacuate immediately, don’t use any electrical switches or phones inside, and call us from outside
• For blocked drains: Stop using water and wait for our arrival
• For no hot water: Check your hot water system isn’t leaking and note any error codes

We’re proud to serve the entire Gold Coast region and surrounding areas. If you’re unsure whether we cover your location, give us a call on 1300 590 085, and we’ll be happy to help.

No! We offer $0 call-out fees and free quotes. We believe in transparent pricing with no hidden fees or surprises. You’ll receive a clear quote before any work begins, and work will only proceed once you’re happy with the price.

Yes, absolutely. Plumbing emergencies don’t wait for business hours, and neither do we. Our emergency plumbing services are available 24 hours a day, 7 days a week, including weekends and public holidays.

We offer same-day service for most jobs. When you book, we provide a two-hour arrival window so you’re not left waiting all day. Our plumber will also call you 30 minutes before arriving to introduce themselves and confirm their ETA.

Yes, we are fully licensed, insured, and qualified to handle all types of plumbing, gas fitting, roofing, and guttering work. Your safety and peace of mind are our top priorities.

Every plumbing job is different, which is why we provide free, no-obligation quotes. After assessing your problem, we’ll give you a clear, upfront price before starting any work. There are no hidden fees—what we quote is what you pay.

Not at all. If you decide not to proceed after receiving our quote, there’s no pressure, no obligation, and no call-out fee. We want you to feel completely comfortable with your decision.

We accept various payment methods for your convenience. Please ask your plumber on the day about available payment options.

Yes! We stand behind our work with a lifetime labour warranty. This demonstrates our commitment to quality workmanship and gives you complete peace of mind.

We offer a comprehensive range of plumbing services including:

• Blocked drains cleared
• Hot water system repairs, maintenance, and installations
• Gas fitting services
• Emergency plumbing
• Water leak detection
• Toilet repairs and plumbing
• Roofing services
• Guttering repairs and installations
• Water filtration systems

Yes! We’re qualified gas fitters, not just plumbers. We can safely install gas cooktops, ovens, hot water systems, and address any gas leaks with precision and safety.

Yes, we provide plumbing services for both homeowners and businesses across the Gold Coast. No job is too big or too small.

Absolutely. We have expert leak detection services to pinpoint hidden leaks before they cause major damage and costly repairs. Early detection can save you thousands of dollars.

We work with all major hot water system brands and can help you choose the right system for your needs, whether it’s gas, electric, or solar.

Here’s what you can expect:

1. Our friendly team will contact you to schedule a booking at a time that suits you
2. We provide a two-hour time frame for arrival
3. Our plumber will call 30 minutes before arriving to introduce themselves and confirm their ETA
4. We arrive in clean, branded vehicles wearing professional uniforms
5. We use boot covers and tool mats to keep your home clean
6. We assess the problem and provide clear, tailored solutions
7. You receive an upfront quote—work only proceeds once you’re happy
8. After completion, we offer a complimentary home inspection to identify any potential future issues

Yes, absolutely. Our plumbers wear professional uniforms and use boot covers and tool mats to protect your home. We treat your property with the utmost respect and leave the work area clean and tidy.

Yes. All our plumbers are fully qualified, licensed professionals who arrive in branded vehicles and uniforms. We’re a locally owned business with a reputation for honest, trustworthy service. Check out our 5-star Google reviews to see what our customers say about us.

After completing your job, we offer a free inspection of your property to identify any potential plumbing issues that could cause problems in the future. This helps you stay ahead of maintenance and avoid costly emergency repairs down the track. There’s no obligation or pressure—just helpful information.